Lovehoney.co.uk will ask for personal information such as your name, e-mail address, billing address, product selections, credit card or other payment information. They may also collect information about where you are on the Internet (such as the Web site you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your Internet service provider is located, the pages of their site that were viewed during your visit, and any search terms that you used. They treat all your personal information as confidential. They comply with The UK Data Protection Act 1998. They use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will not be able to use the LoveHoney web site.

Lovehoney.co.uk recommend you choose this option to guarantee fast delivery. They cannot guarantee delivery or trace Standard Delivery Air Mail parcels once they reach your country's postal service. If your parcel is being delivered by Interlink Express, they will also leave a card. You will be able to contact them to arrange delivery at a time that is convenient for you. Royal Mail services will be disrupted by a postal strike from mid-day Thursday 4 October to Tuesday 9 October. There will be no Royal Mail deliveries during that time. But you can beat the strike with LoveHoney! They are offering express next-day courier service at no extra charge over their standard shipping rate. Standard Delivery: On or before Thursday, 11 October 2007 - by First Class Recorded Post. Express Delivery: By 3pm, Tuesday, 9 October 2007 - by Interlink Next Day Delivery. Express Delivery guarantees delivery to mainland UK addresses by 1pm the next day on orders placed before 4pm UK Time. Not available for Saturday and Sunday delivery.

Lovehoney.co.uk can cancel an order within 7 days for a full refund. If your order has already been despatched when they receive your cancellation, they will deduct the cost of shipping from your refund. Unless items are defective, you return them to them at your expense. Alternatively, you may arrange for them to collect the goods from you, but a deduction will be made from the refund to cover the direct cost of collecting the goods. If the product is defective, please give a full description of the fault and return it in its original box with all manuals and accessories for a full refund or replacement within 30 days of purchase.